Refund policy
Return & Refund Policy
Thank you for shopping with us. We are committed to providing you with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we are here to help.
1. Return & Exchange Period
You can request a return or exchange within 7 days from the date of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, with all tags intact, and accompanied by the original tax invoice.
2. Return Conditions
Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect product, we will replace it or issue a full refund at no extra shipping cost to you.
Change of Mind: If you wish to return an item due to a change of mind or personal choice, the customer will be responsible for the return shipping costs.
3. Non-Returnable Items
In accordance with Saudi Consumer Protection regulations and health and safety standards, the following items cannot be returned or exchanged:
Opened or used personal care products, cosmetics, and hygiene products.
Opened or used electronic products (unless there is a manufacturing defect).
Digital goods, software, or gift cards.
4. Refund Process
Once your return is received and inspected at our warehouse, we will notify you regarding the approval or rejection of your refund.
Online Payments (Mada, Credit Card, Apple Pay, Tabby, Tamara): Approved refunds will be processed back to your original payment method within 5 to 14 business days, depending on your bank's processing times.
Cash on Delivery (COD): Refunds for COD orders will be issued via bank transfer to the account holder.
5. Contact Us
For any return, exchange, or refund queries, please contact our customer support team:
Email: jobyershoppingksa@gmail.com
Phone / WhatsApp: 0511747601
Customer Support Hours: Saturday to Thursday